FAQ!
If you have any other questions or require further clarification, please don't hesitate to contact us. We're here to assist you and ensure that you have a seamless experience with our monthly service.
What's the duration of the monthly plan?
The plan will commence on the day you sign up and will automatically renew each month unless canceled prior to the next billing cycle.
What if I skip one or two weeks due to vacation?
You can skip a whole month at a time. Just remember, any services you don’t use won’t roll over to the next month.
What if my laundry exceeds the amount it's supposed to be?
The laundry should not exceed more than the total pounds allowed. In certain cases, a small excess of 1-2 pounds may be permitted. Any additional weight beyond this will be subject to discounted rate charges.
What's a turn around time between pickup and drop off?
Our turnaround time is 24 hours. Our pickup schedule is 7am to 10am in the morning, and we deliver your laundry back the next morning.
What' type of machines do you use?
Our machines are state-of-the-art, designed with the latest technology to ensure that your laundry is handled with the utmost care and precision. The touch screen interface allows for easy operation, while custom programmable settings ensure that your laundry is done according to your specific preferences and needs.
Can I include comforters and blankets in my monthly plan?
The monthly plan only includes a standard wash-dry-fold service for regular garments. Any individual priced items, including comforters and blankets, will be charged separately.
What if my laundry has special needs, such as extra soil, pet hair, and stains?
Special garment care will be included for free in the monthly subscription. If you have specific concerns or requests, please let us know, and we'll ensure they are addressed.
How are the machines sanitized between uses?
We take pride in being the only laundromat in the area that has installed an Ozone system. This advanced technology not only sanitizes and eliminates bacteria and viruses from each load of laundry but also ensures that our machines are clean and hygienic.
What type of allergy detergents do you use?
We exclusively use eco-friendly, free and clear detergents that are safe for both the environment and sensitive skin.
Do you iron?
We press and it is $5/piece. And our special steaming service called Presso is $3/piece.
